Order cancellation before the product is shipped or produced is acceptable. We cannot cancel the order if the product is already shipped out.
Noted: Group Buy item, please refer to the relevant policies of the Group Buy policy.
Any refund is subject to a 4.4% processing fee to cover various merchant fees that we do not get back.
We accept the return of products. Customers have the right to apply for a return within 14 days after product delivery. And the return shipping fee should be borne by customers.
The order must be unused, and in the same condition, you received. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please ask our customer service to ensure you send the package to the correct address.
1. Each kit comes with fragile labels. Please check the appearance thoroughly before building. If you see any noticeable flaws/scratches on the external surfaces, please take a photo and contact us immediately. We’ll not be responsible for any flaws/scratches found after building.
2. We’ll not be responsible for any flaws/scratches found after building.
3. Due to the nature of the PVD coat, there may be minor, unavoidable dust points/micro scratches on the mirror finish of the PVD weight. The small dust points/micro scratches are only visible at just the right angle of the lighting.
4. Chroma and Gradient PVD Mirror Stainless steel weight has random nature. Each weight may have some slight differences.
5. CNC marks and imperfections inside the keyboard case or dents on the subject are not visible when the keyboard is fully built. These are normal and within our quality acceptance.
6. On all other surfaces and edges, blemishes under 2mm are approved.
7. The bottom of the Solid Aluminum Wrist Rest is defined as a B-level surface because the bottom side is the hanger side during the anodized process. The QC standard for B-level cover: blemishes under 1cm are approved on the surfaces and edges. Three or fewer fine trachoma, dust spots, etc., are within our quality acceptance (The diameter is under0.5mm). Color uniformity is a normal phenomenon around the process hole, but it is guaranteed that it will not be visible after installation.
8. Other than the case itself, all parts with cosmetic imperfections will not be replaced unless the function is damaged for usage.
9. Warranty only applicable for the first owner who purchased on our website or at our collaborative shops, with proof of purchase such as order number and confirmation.
10. Our warranty covers the PCB for one year of use or if dead on arrival without any modification.
11. Broken parts due to any human error will void your warranty. Including below list but not only
- Mill-maxing PCB
- Tape modding PCB
- Hotswap Sockets that are pushed out of the PCB solder pads
- Did not follow the steps to flash PCB and caused no function
12. Gifts will not ship out replacements or issue a partial refund