Frequently Asked Questions

In Stock

Order cancellation before the product is shipped or produced is acceptable. We cannot cancel the order if the product is already shipped out.

Groupbuy

You can cancel your order before the group buy ends. By checking the Group Buy Disclaimer，you will know that your payment method will be charged once you place the order. There are no refunds or cancellations after the group buy ends.

Noted: Any refund is subject to a 4.4% processing fee to cover various merchant fees that we do not get back.

More information about the status of the items can be found in the Update.

If you have any problem with the product, please send us an email at service@mykeyclub.com and include your order number,a brief description of the problem you're experiencing and including images/videos, if possible. It will help us to understand your issue more manageable.We will actively fix the problem for you.

In Stock

Yes,you can combine different orders.

Groupbuy

No.Groupbuy item will not have order combination， please place only one order.

No.But you can follow our discord channel and Reddit, where we will post the latest news.

In Stock

Yes.We accept the return of products. Customers have the right to apply for a return within 14 days after product delivery. And the return shipping fee should be borne by customers.

The order must be unused, and in the same condition, you received. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please ask our customer service to ensure you send the package to the correct address.

Groupbuy

No.If something goes wrong with the product, please send us an email at service@mykeyclub.com and include your order number,a brief description of the problem you're experiencing and including images/videos, if possible. It will help us to understand your issue more manageable.We will actively fix the problem for you.

In Stock

The order processing time is 2-5 days and the shipping time is 7-30 days.The shipping estimate is only the time of travel, which is subject to delay due to covid.

Groupbuy

Please pay attention to the project update.

Shipping methods: Epacket/DHL/UPS/FedEx/USPS/Other economic shipping

Shipping fee: Depends on weight and shipping method specified and selected by customers.

Once departed, couriers will be liable for the delivery. In case of a package is lost after delivery, Mykeyclub is not responsible. However, we will assist during the claiming process in case of failed delivery.